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#lifeatPERTAPIS | Nashiedatul Umairah

Meet Nashiedatul, Deputy Head (Operations) at Pertapis Children's Home. She leads the Operations Department, ensuring the safety, security and well-being of the residents at PCH.

Q & A with Nash

What is your role and how did you find your way to your current role at Pertapis?

I am the Deputy Head (Operations) in Pertapis Children’s Home (PCH). My role is to ensure the smooth Operations of the Home and the safety, security and well-being of the Children and Young Person in the Home. My journey began as a Welfare Officer in Pertapis Centre for Women and Girls (PCWG) and I progressed to be a Case Worker. Thereafter, I was entrusted to lead the Operations Department as Head of Operations and eventually was promoted to Deputy Head (Operations) in PCH.

What made you pursue a career in Social Service Sector?

I have always wanted to serve the community and make a direct impact in people’s lives. Since young, I have been involved in volunteering work with the elderly and it has inspired me to help make lives of the unfortunate a little better. By interacting with people from different walks of life, it has given me another perspective on life.

I have always believed that helping others is not only a responsibility, but it is what gives meaning to life.

How would you describe a day at work at Pertapis Children’s Home?

My day at work involves perimeter checks to ensure the safety and security of the Home. During the pandemic, I was busy liaising with the relevant agencies on the latest Safe Management Measures and updating our Business Continuity Plans to stay relevant for the safety of the Children and Young Person.

On a typical day, I will be interacting with the children, attending meetings and discussions to enhance the service and programs in the Home. Occasionally, I would conduct trainings for the staff to equip them with the knowledge and skills that is required to perform their duties.

Could you share a few details about the favourite part of your role and the team at your Home?

I enjoy engaging with the children to understand their needs which is paramount. The team in the Home have been supportive and helpful. I admire their tenacity in discharging their duties during the pandemic situation. I would regard them as the pillars of PCH as they have been working tirelessly daily. Without the amazing team in PCH, we would not have overcome the challenges and be where we are now.