Meet Raihana Rafi, a Youth Guidance Officer at Pertapis Centre for Women & Girls (PCWG). Being new in this field, Raihana shares what she's learned from her new role & how she's excited to be part of the support system for our residents at PCWG.
Q & A with Raihana
What is your role and how did you find your way to your current role in Pertapis?
I am a Youth Guidance Officer at PCWG. Having been with Pertapis for 8 months, I would consider myself quite new in this field. I have always wanted to have a career change and always enjoyed working with children and teenagers. My previous job, as a Game Marshall, required me to work with children too. Since then, I have met children and teenagers from all walks of life and discovered my passion for nurturing and helping our younger generation be the best version of themselves. I believe in change and that it is never too late.
How would you describe a day at work at PCWG?
A day at work is enjoyable for me because I get to connect and interact with the girls. Working with the girls is more than job, as I am involved in their welfare and growth; ensuring that are supported and heard. In their free time, we do activities that allow them to recharge, such as, watching movies, doing Zumba, sports and playing games in the game room.
What is your favourite part of your role?
My favourite part is talking to the residents and playing sports with them. The girls will usually share while I listen and advise. This is my favourite because when the girls feel comfortable enough to share with me their stories, past or just about anything else, I know that there is a bond created. This is one way of showing them that we are here for them to let out their rants and feelings. With the bond, I am able nurture them and help themselves grow into a better version of themselves.
What is it like working with the residents at PCWG?
Working with the residents at PCWG has been wonderful. There have been a lot of good experiences working with them. Whenever I get to work, I am always greeted with smiles and the girls shouting my name, and that makes me happy to start my day at work.
Have you faced any challenges in your role and how did you overcome them?
It is a challenge when you work with teenagers of different background and characteristics. I overcome these challenges by getting to know them and learning to adapt to their personalities. For example, if I see a resident upset and refuses to talk when asked some questions, I would give her the space she needs but also let her know that I am here if she needs someone.
How would you describe Pertapis as an organisation?
Pertapis does not only provide for the residents with a home, but also a community. Pertapis also ensures that their staff are well trained and promotes constant upgrading which will allow them do be better at their jobs.
What is something most people don’t know about you?
I enjoy gaming a lot.
Get to know more of our passionate and incredible employees at #lifeatPERTAPIS and learn how you can be part of the team!