Meet Raudhah Zahirah. Started her journey with PERTAPIS as a Welfare Officer at Pertapis Senior Citizens Fellowship Home (PSCFH), she now assist in managing the Home as the Deputy Head of Home.
Q & A with Raudhah Zahirah
What is your role and how did you find your way to your current role at Pertapis?
Currently at Pertapis Senior Citizens Fellowship Home (PSCFH), I act as the Deputy Head of Home, assisting the Head of Home in daily home operations, duties and managing the PSCFH team. In 2017, I was employed as a Welfare Officer, managing the residents’ needs and then a Programme Coordinator, planning and executing programmes for the Home, later a Social Worker, which allowed me to dive deeper in the concerns of the residents and now, the Deputy Head of Home.
What do you look forward to at work?
Although challenging, I look forward to managing the residents to allow them to experience a normal life as much as possible. This is a daily process, and to achieve this, efforts such as preparing their daily programmes and addressing their daily concerns is important as it contributes to them being able to function normally as they would if there were to live outside of PSCFH.
I look forward to the little daily achievements by the residents such as being able to make a product in art class or being able to manage their emotions for that day.
Is there anything about your job that you find challenging and how do you work through it?
Every day brings a new set of challenges that requires me to face head-on. It is a challenge to manage 40 residents in experiencing life that does not focus on the disadvantages of their age. There are a wide range of skills that seniors have and to tap on that would mean that the team has to constantly come up with platforms or activities that allow these seniors to focus on the advantages that they have in contributing to the community.
Close and effective communication is needed with the PSCFH team as we have to ensure that we are all going towards the same goal. Any decisions made are usually justified to enhance understanding and any disagreements are discussed as well. With mutual understanding, the Home is able to progress and meet the goal.
How would you describe the culture at Pertapis?
PERTAPIS has a culture which reminds me of home. It is managed warmly with enough strictness that allows the employees to grow. PERTAPIS is always giving endless opportunities to learn and to grow with enough room to learn from mistakes. Although PERTAPIS comprises of different homes and departments, everyone acts as a family with the intention to see PERTAPIS progress forward.